Investment Retrievers Consumer Complaints Policy

Commitment
Investment Retrievers is committed to ensuring efficient and fair resolution of complaints.

Objective
The objectives of the Consumer Complaints Policy are to:
Resolve consumer complaints.
Obtain feedback to identify consumer service areas that need improvement.
Create an additional opportunity to provide the service needed for the consumer to resolve outstanding loan obligations.
Be in compliance with applicable state laws including but not limited to the Fair Credit Reporting Act, Fair Debt Collection Practice Act and Consumer Protection Laws.

Policy
Any written complaint received by Investment Retrievers will be handled fairly, effectively, courteously and on a timely basis.
Investment Retrievers will respond to all written consumer complaints in writing (unless otherwise agreed by the consumer) within 10 days.
In accordance with all applicable privacy laws and the Fair Debt Collection Practices Act any personal information related to the consumer’s account will only be shared with the consumer named as the responsible party on the account, unless written consent is provided by the party named as the consumer on the account.

Procedures
The written complaint must include adequate information for Investment Retrievers to fully understand the consumer’s issue. The complaint should include: consumer’s full name; consumer’s mailing address; a detailed description of the nature of the consumer’s complaint; applicable date of the incident; name(s) of all representative(s) who were involved with the incident; the consumer’s account number; and any other relevant information that will assist Investment Retrievers in understanding the issue.

Consumers will be directed to send written complaints to:
Investment Retrievers, Inc
C/o Compliance Officer 
P.O. Box 4733
El Dorado Hills, California 95762

Or

File complaint online: www.investment-retrievers.com

Investment Retrievers will respond in writing (unless otherwise agreed to by the consumer) within 10 days of receipt of the written complaint. If more time is required to investigate the complaint, an interim response will be sent to the consumer.
Investment Retrievers will maintain an electronic copy of the complaint, supporting documentation, and its response to the complaint in the consumer’s file.